Privacy Policy

Introduction

Welcome to our corporate website. Game Carrot highly values and is committed to protecting your privacy. This Privacy Policy is intended to clearly explain how we collect, use, store, share, and protect your personal information when you use our website.

Please read this Privacy Policy carefully before using our website. If you have any questions, please feel free to contact us at any time.

I. Definitions

1. Personal Information

Personal information refers to any information that can independently or in combination with other information identify a specific natural person or reflect the activities of a specific natural person.

2. Sensitive Personal Information

Sensitive personal information refers to information such as identification numbers and bank account details that, if leaked, illegally disclosed, or misused, may endanger personal or property safety, damage personal reputation, affect physical or mental health, or result in discriminatory treatment.

3. “We” / “Us”

Refers to Game Carrot, the operator of this corporate website.

II. How We Collect and Use Your Personal Information

(I) Registration and Login

If you register as a user of our website, we will collect your username, password, contact email address or mobile phone number. This information is used to create your account, ensure account security, and facilitate communication with you. Failure to provide such information will prevent account registration and access to services requiring login.During login, we will also collect your IP address and device information (such as device model, operating system, and browser type) to identify abnormal logins and prevent account theft.

(II) When Using Website Services

1. Browsing and Inquiry：When you browse products, services or information on our website, we will record your browsing and search history. This helps us understand your interests and provide personalized recommendations, such as relevant products, promotions, and other offers.

2. Online Consultation： If you communicate with us through online customer service or message boards, we will collect your name, contact information (phone number or email address), and the content of your inquiry. This is to reply to your questions in a timely and accurate manner and provide high-quality services.

3.Transaction and Reservation： If you purchase products or reserve services on our website, we will collect your name, delivery address, contact phone number, email address, and detailed information of your purchase or reservation (such as product model, service time, etc.), which is necessary to complete transactions and services.Meanwhile, to process payments, we will collect your payment information (such as bank card number, payment platform account), which is collected only when necessary and strictly protected.

(III) Collection of Feedback and Suggestions

To improve our products and services, we may invite you to participate in questionnaires or submit feedback. In such cases, we will collect your feedback content, name (if voluntarily provided) and contact information (if voluntarily provided). Your feedback is of great significance for us to optimize our business.

III. How We Share, Transfer and Publicly Disclose Your Personal Information

(I) Sharing

We will not share your personal information with any other company, organization or individual without your explicit consent.

Except for the following circumstances:

o Sharing among affiliated companies:To provide you with more comprehensive services, we may share your information within affiliated companies, who will be required to comply with this Privacy Policy and relevant laws and regulations.

o Sharing with partners:We may share necessary personal information with third-party partners (such as logistics, payment and technical service providers) to implement business functions. For example, providing delivery addresses to logistics companies for distribution, or providing payment information to payment platforms to complete transactions. We will sign confidentiality agreements with our partners and require them to strictly protect your information.

(II) Transfer

1. We will not transfer your personal information to other parties without your consent.

2. Unless in transactions involving merger, acquisition, asset transfer and other similar circumstances, and we will require the receiving party to comply with this Privacy Policy. We will notify you in advance if such a situation occurs.

(III) Public Disclosure

We will not publicly disclose your personal information without your consent, unless required by laws and regulations or compelled by mandatory judicial or administrative orders. If public disclosure is required by law, we will inform you of the relevant content, method and purpose in advance.

IV. How We Protect Your Personal Information

1. Technical Protection: We adopt industry-standard security technologies, including encryption, firewalls, access control, etc., to protect your information from unauthorized access, use, modification, disclosure or damage. Data transmission is protected by SSL encryption, sensitive information is stored in encrypted form, and access permissions are strictly managed.

2.Management Standards: We have established a complete internal management system, provide employees with training on personal information protection, and regulate employees' access and use rights to information. Employees who have access to your information are required to sign confidentiality agreements, and the internal information security system is regularly evaluated and audited.

3.Emergency Response: In the event of a personal information security incident, we will immediately activate an emergency plan to contain the impact, notify affected users in a timely manner, suspend relevant services, cooperate with investigations by regulatory authorities, and inform you of the incident and remedial measures in accordance with legal requirements.

V. Your Rights

1. Right of Access: You may log in to your account at any time to view your personal information on our website through the personal information management page, including account details, orders, browsing history, etc. If you encounter any problems, you may contact customer service for assistance.

2. Right to Correction: If you find that the information we have collected about you is incorrect, you may use the website’s editing function or contact customer service to provide correct information and supporting documents. We will make timely corrections after verification.

3. Right to Deletion: Under circumstances permitted by laws and regulations, you have the right to request the deletion of your personal information, such as when canceling your account. However, certain information may not be deleted immediately due to legal or business requirements; we will process your request within a reasonable period and explain the situation.

4. Right to Withdraw Consent: You may withdraw your previous consent to our collection and use of your personal information at any time by modifying website settings or contacting customer service. After withdrawal, we will no longer collect or use relevant information based on such consent, without affecting the lawfulness of actions taken prior to the withdrawal.

5. Account Cancellation: You may apply for account cancellation via the website’s cancellation function or by contacting customer service. After cancellation, we will delete or anonymize your personal information in accordance with applicable laws and regulations, unless otherwise stipulated by law. We will remind you of the relevant consequences before cancellation.

VI. How We Store Your Personal Information

1. Storage Location: We store your personal information within the territory of China. If it is necessary to transfer such information overseas for business purposes, we will obtain your consent in advance and take effective measures to ensure information security, such as selecting compliant overseas recipients and signing relevant agreements.

2. Storage Period: We will retain your personal information only for the period necessary to fulfill the purposes stated in this Privacy Policy, unless otherwise required by laws and regulations. For example, order information will be retained for a certain period after order completion to handle after-sales services, and registration information will be retained during the account existence period and for a reasonable period after account cancellation to meet legal and business audit requirements. Upon expiration, your information will be deleted or anonymized.

VII. Protection of Minors' Personal Information

1. Our website is primarily intended for adults. If you are a minor, please ask your parents or legal guardians to read this Privacy Policy before using the website, and only use our services or provide information with their consent.

2. We do not actively collect personal information from minors. If we discover that we have inadvertently collected such information, we will delete it as soon as possible. If you believe we may have improperly collected or processed minors' information, please contact us promptly for verification and handling. Meanwhile, guardians are encouraged to supervise minors' online activities and guide them in protecting their privacy.

VIII. Changes and Amendments to the Privacy Policy

1. We may revise and amend this Privacy Policy for reasonable reasons, such as changes in laws and regulations or business development.

2. When the policy is changed, we will issue a notice on a prominent position of the website or send a push message to remind you. Significant changes may be notified by email. Please check the policy regularly for the latest rules.

3. After the policy is revised, your continued use of the services shall be deemed as your acceptance of the revised policy. If you do not agree, you have the right to stop using the services and exercise relevant rights, such as canceling your account.

IX. How to Contact Us

If you have any questions, comments or suggestions regarding this Privacy Policy or our handling of your personal information, or wish to exercise your relevant rights, you may contact us through the following methods:

Email: Dai@gamecarrot.net

Phone: (+86) 024 2382-5117

We will respond to you and resolve your issues as soon as possible after receiving your feedback.